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TERMS & CONDITIONS

Forthcoming Retirement of Business Operations: June 30, 2025

  • As of 11:59 PM ET on December 31, 2024, Ontplates.com will cease selling Guaranteed plates as covered by the Warranty described below. All plates sold after that time will be sold on an as-is basis, as part of our closure liquidation, with no refunds.
    For example: If Bill Smith buys a set of plates on January 19, 2025, those plates will have been sold as part of our end-of-business liquidation, and will not include any Guarantee of YOM eligibility.
  • Ontplates.com will honour existing customer Guarantees established between June 30, 2024 and December 31, 2024, as described in clauses 1 and 2 of the Warranty, until all such Warranties expire, which will be no later than June 30, 2025.
    For example: If Bob Jones buys a Guaranteed set of plates on December 4, 2024 (before our end-of-business liquidation), his six-month Guarantee period will expire June 4, 2025, which Ontplates.com will honour.
  • Ontplates.com has been offering a workmanship warranty of 2 years for restored and 1 year for refinished / original plates. These warranties will be re-worded such that no workmanship warranty will be offered to products sold after December 31, 2024, and all existing workmanship warranties will expire no later than May 31, 2025, to accommodate the closure of the business.
  • Ontplates.com will no longer operate as a registered small business after June 30, 2025.

Warranty

  1. Guarantee: Our guarantee of MTO acceptance is limited to 6 months after date of purchase. This guarantee, and its expiry date, is provided in writing with each set of plates. Ontplates.com will not be held responsible if a client buys a set of plates, does nothing with them for a long time, and then finds the number is no longer available. Ontplates.com is not a large corporation; it is a small supplier operated by a sole proprietor. Refunds cannot be offered out of goodwill to people whose guarantees have expired. In fact, Ontplates.com prefers not to sell plates to clients who don’t intend to act within the guarantee period, or do not yet own a vehicle.
  2. MTO Rejection: If you buy a set of plates from Ontplates.com and the MTO rejects them before your guarantee expiry date, you must provide us with the rejection slip. In more than one instance, the MTO made an error and Ontplates.com has intervened to have the plates permitted. If the rejection stands, and there are no alternate plates to your liking or available in stock, Ontplates.com will refund your price paid plus a maximum of $20 to cover postage costs on your end. If we have alternate plates available, we will offer a substitution. If the price of a rejected pair is more than that of the alternate pair, we will reimburse overpayment to the buyer. If the price of a rejected pair is less than that of the desired alternate pair, the buyer will pay the extra value accordingly.
  3. Customer Satisfaction With Product: If you receive a set of plates from Ontplates.com, and you’re not happy with any aspect of them, let us know. You can return them for a full refund within 14 days (2 weeks) of receiving them, as long as you haven’t altered them. The buyer is responsible for return shipping via a trackable method. The plates need to be received by Ontplates.com in the same condition as they were previously received by the buyer, no later than the 14-day mark.
  4. Changing Your Mind: If you buy a set of plates, and do not submit them to the MTO, and wish to return them for a refund within the six-month guarantee period, but after the 14-day initial period, Ontplates.com will refund 75% of your purchase price if the plates are received by us in the same condition as sold. It is the buyer’s responsibility to pay for secure and safe shipping when making such returns.
  5. Expected Life of Restored Plates: For plates purchased prior to December 31, 2024, Ontplates warrants the workmanship of restored plates until until the earlier date of: Two years after purchase, or until May 31, 2025; no such warranty will extend beyond May 31, 2025 due to permanent closure of business. No workmanship warranty will be offered for plates purchased after December 31, 2024; all plates will be sold on an as-is basis after that date. Standard workmanship is that restored plates should not rust and the paint should not peel). For longest life, plates should not be exposed to the elements (direct sun, rain, snow or salt) on an ongoing basis, and plates should be kept indoors and dry when the vehicle is not being driven or shown. Do not neglect them.
  6. Expected Life of Refinished or Original Plates: Plates in original condition or refinished (new paint applied over original paint) are covered by the workmanship warranty until the earlier date of: One year after purchase, or until May 31, 2025; no such warranty will extend beyond May 31, 2025 due to permanent closure of business. Standard workmanship is that refinished plates should not rust and non-original paint should not peel. Keeping them indoors and dry when the vehicle is not driven is essential. These plates, if exposed to moisture, will rust. If exposed to direct sunlight, they may fade. If exposed to collisions with gravel or sand, original plates may pit or peel. Do not neglect them.
  7. Customer Modification of Plates: Ontplates.com will not be responsible for poor performance of your plates if you repaint them or clear-coat them. Clear-coating plates is never recommended, as it fails early and creates pockets for moisture to sit against the plate, causing rapid rust. Clear-coats can also separate from the finish, causing unsightly discolouration. We do not clear-cloat our plates for this reason. By clear-coating any plate we sell, you are voiding any and all warranties described above. Do not clear-coat your plates.
  8. Expired Guarantees: Ontplates.com reserves the right to refuse any return requests, or other requests, made beyond the guarantee time periods described above.

Shipping

  1. Standard Shipping Fee: Ontplates.com charges a flat $20 shipping fee for items sent to addresses within Ontario, Canada. These plates are bagged, placed between two thick cardboard pads taped together, and sealed in a bubble envelope. They are shipped via Canada Post Expedited Small Business (4 business days with tracking).
  2. Shipping within Canada, Outside Ontario: Buyer pays full cost, with the same packaging and shipment methods as described in the “Standard” shipping description above.
  3. Shipping Address Accuracy: The customer is responsible for ensuring that their shipping address is up-to-date and accurate. When customers use Paypal for payment, Ontplates ships to the address on file with PayPal, which is automatically provided to us by Paypal. Ontplates will not be held responsible for misdirected packages due to out-dated PayPal information on the part of the customer. The customer will be responsible to pay for return-to-sender shipping back to Ontplates.com and re-shipping to the correct address. If the customer wishes not to pay for these shipping fees due to his/her own error, the purchase price will be refunded and the purchase will be cancelled.

Holds

  • Plates will be put on hold for buyers for 24 hours, pending payment (longer if the customer confirms that he/she is sending a cheque or money order). Payment must be made in full before any plates will be shipped. Potential buyers who become unresponsive to our messages may lose their chance to purchase.

Privacy

  1. Contact List: Ontplates.com no longer maintains a formal waiting list for out-of-stock years. Clients are encouraged to follow us on Facebook to hear timely updates regarding new additions to stock.
  2. Email Privacy: Your contact info will not be shared with any outside party. There are three necessary exceptions to this rule: We will have to submit your email to PayPal or SquareUp, which allow us to process electronic payments; and Canada Post, which allows you to receive your tracking number by email.
  3. Your Plate Number: We keep a spreadsheet record of which plates were bought by which person for no other purpose than our own diligent record-keeping. This information will not be shared with any other entity.
  4. Your Mailing Address: When customers pay for purchases by cheque or money order, we promptly destroy all used envelopes and correspondence with a cross-cut shredder, in order to maintain your privacy.
  5. Your Pictures of Your Vehicle: We will use images of vehicles for promotional purposes on our site, Facebook or Twitter, to show past examples of our products in use. If the images have been provided to us by the customer, we will use such images only with explicit permission. Customer names will not be used in promotion.
  6. Our Pictures of Your Vehicle: We sometimes encounter past customers’ vehicles at car shows or other public events. If we take our own pictures of the vehicle, we will use such images for promotion at out own discretion. Customer names will not be used in promotion.