Forthcoming Retirement of Business Operations: June 30, 2025
- As of January 1, 2025, Ontplates.com ceased selling Guaranteed plates as covered by the Legacy Warranty described below. Going forward, all plates are sold on an as-is basis, as part of our closure liquidation, with no refunds.
- Ontplates.com will honour existing customer Guarantees established between June 30, 2024 and December 31, 2024, as described in clauses 1 and 2 of the Legacy Warranty, until all such Guarantees expire, which will be no later than June 30, 2025.
For example: If Bob Jones bought a Guaranteed set of plates on December 4, 2024 (before our end-of-business liquidation), his six-month Guarantee period will expire June 4, 2025, which Ontplates.com will honour. - Ontplates.com will no longer operate as a registered small business after June 30, 2025.
Discontinued Legacy Warranty
This Discontinued Legacy Warranty is displayed here only as a reference for existing clients who purchased Guaranteed plates prior to January 1, 2025.
- Guarantee (discontinued as of January 1, 2025): Our guarantee of MTO acceptance is limited to 6 months after date of purchase. This guarantee, and its expiry date, is provided in writing with each set of plates. Ontplates.com will not be held responsible if a client buys a set of plates, does nothing with them for a long time, and then finds the number is no longer available. Ontplates.com is not a large corporation; it is a small supplier operated by a sole proprietor. Refunds cannot be offered out of goodwill to people whose guarantees have expired. In fact, Ontplates.com prefers not to sell plates to clients who don’t intend to act within the guarantee period, or do not yet own a vehicle. No Guaranteed items will be sold as of January 1, 2025; all items sold as of that date are sold as liquidation / as-is with no refunds, returns, or exchanges.
- MTO Rejection (discontinued as of January 1, 2025): If you buy a set of plates from Ontplates.com and the MTO rejects them before your Guarantee expiry date, you must provide us with the rejection slip. In more than one instance, the MTO made an error and Ontplates.com has intervened to have the plates permitted. If the rejection stands, and there are no alternate plates to your liking or available in stock, Ontplates.com will refund your price paid plus a maximum of $20 to cover postage costs on your end. If we have alternate plates available, we will offer a substitution. If the price paid of a rejected pair is more than the non-liquidation value of the alternate pair, we will reimburse overpayment to the buyer. If the paid price of a rejected pair is less than the non-liquidation value of the desired alternate pair, the buyer will pay the extra value accordingly. Guarantees will expire no later than June 30, 2025.
Customer Satisfaction With Product (discontinued as of 11:59:59 EST January 14, 2025; applied only to Guaranteed sales before January 1, 2025): If you receive a set of plates from Ontplates.com, and you’re not happy with any aspect of them, let us know. You can return them for a full refund within 14 days (2 weeks) of receiving them, as long as you haven’t altered them. The buyer is responsible for return shipping via a trackable method. The plates need to be received by Ontplates.com in the same condition as they were previously received by the buyer, no later than the 14-day mark.Changing Your Mind (no longer valid): If you buy a set of plates, and do not submit them to the MTO, and wish to return them for a refund within the six-month guarantee period, but after the 14-day initial period, Ontplates.com will refund 75% of your purchase price if the plates are received by us in the same condition as sold. It is the buyer’s responsibility to pay for secure and safe shipping when making such returns. This clause will discontinue as of December 31 to accommodate the final closure of this business.- Expected Life of Restored Plates (discontinued as of January 1, 2025): For plates purchased prior to January 1, 2025, Ontplates warrants the workmanship of restored plates until until the earlier date of: Two years after purchase, or until May 31, 2025. No such warranty will extend beyond May 31, 2025 due to permanent closure of business. No workmanship warranty will be offered for plates purchased on or after January 1, 2025; all plates will be sold on an as-is basis after that date. Meaning of “workmanship”: Restored plates should not rust and the paint should not peel. For longest life, plates should not be exposed to the elements (direct sun, rain, snow or salt) on an ongoing basis, and plates should be kept indoors and dry when the vehicle is not being driven or shown. Do not neglect them.
- Expected Life of Refinished or Original Plates (discontinued as of January 1, 2025): Plates in original condition or refinished (new paint applied over original paint) purchased prior to January 1, 2025 are covered by the workmanship warranty until the earlier date of: One year after purchase, or until May 31, 2025; no such warranty will extend beyond May 31, 2025 due to permanent closure of business. No workmanship warranty will be offered for plates purchased on or after January 1, 2025; all plates will be sold on an as-is basis after that date. Meaning of “workmanship”: Refinished plates should not rust and non-original paint should not peel. Keeping them indoors and dry when the vehicle is not driven is essential. These plates, if exposed to moisture, will rust. If exposed to direct sunlight, they may fade. If exposed to collisions with gravel or sand, original plates may pit or peel. Do not neglect them.
- Customer Modification of Plates: Ontplates.com will not be responsible for poor performance of your plates if you repaint them or clear-coat them. Clear-coating plates is never recommended, as it fails early and creates pockets for moisture to sit against the plate, causing rapid rust. Clear-coats can also separate from the finish, causing unsightly discolouration. We do not clear-cloat our plates for this reason. By clear-coating any plate we sell, you are voiding any and all warranties described above. Do not clear-coat your plates.
- Expired Guarantees: Ontplates.com reserves the right to refuse any return requests, or other requests, made beyond the guarantee time periods described above.
Shipping
- Standard Shipping Fee: Ontplates.com charges a flat $20 shipping fee for single items sent to addresses within Ontario, Canada. These plates are bagged, placed between two thick cardboard pads taped together, and sealed in a bubble envelope. They are shipped via Canada Post Expedited Small Business (4 business days with tracking). Purchases of three to six items will be shipped via flat rate box for $23.
- Shipping within Canada, Outside Ontario: Buyer pays full cost, with the same packaging and shipment methods as described in the “Standard” shipping description above.
- Shipping Address Accuracy: The customer is responsible for ensuring that their shipping address is up-to-date and accurate. Ontplates.com will not be held responsible for misdirected packages due to inaccurate information on the part of the customer.
Holds
(no longer valid) Plates will be put on hold for buyers for 24 hours, pending payment (longer if the customer confirms that he/she is sending a cheque or money order). Payment must be made in full before any plates will be shipped. Potential buyers who become unresponsive to our messages may lose their chance to purchase.
Privacy
Contact List: Ontplates.com no longer maintains a formal contact list.- Email Privacy: Your contact info will only be shared with Canada Post, which allows you to receive your tracking number by email. If you request to pay via a method other than e-transfer, you agree to have your contact info shared with a mutually-agreed payment service.
Your Plate Number (discontinued as of January 1, 2025): We keep a spreadsheet record of which plates were bought by which person for no other purpose than our own diligent record-keeping. This information will not be shared with any other entity.- Your Mailing Address: This information is not shared.
- Your Pictures of Your Vehicle: We will use images of vehicles for promotional purposes on our site, Facebook or Instagram, to show past examples of our products in use. If the images have been provided to us by the customer, we will use such images only with explicit permission. Customer names will not be used.
- Our Pictures of Your Vehicle: We sometimes encounter past customers’ vehicles at car shows or other public events. If we take our own pictures of the vehicle, we will use such images for promotion at out own discretion. Customer names will not be used.